Information Technology Solutions Provider
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 Software Support Policy Effective 01/01/2005 WorkPlace Software and ResaleBay offers product support on the following basis: 1. Support contract terms are on an Annual basis (January 1st, to December 31st) 2. Customers NOT active on an annual support contract will be charged $50.00 per incidence payable by credit card prior to answering software support issue. 3. All program upgrades will be FREE to customers with an uninterrupted active support contract. 4. Telephone support will only be available during normal business hours Monday-Friday, 9 AM - 6 PM CST (Holidays Excluded) Telephone Support outside normal business hours is available for $25 per incidence. 5. Email or Fax support will be addressed usually be the next business day. 6. New customers may purchase discounted long term support contracts (2-5 years) or pro-rated to the end of the current Calendar year at the time of system purchase. 7. Software, Hardware or other equipment NOT purchased from Resalebay or WorkPlace is not eligible for Support. 8. All hardware purchased from WorkPlace Software Systems (www.resalebay.com) must submit their product registration information with the respective manufacturer to ensure continued hardware support directly from the manufacturer during the warranty period. 9. Support services provided by WorkPlace may be subject to additional charges if services provided are determined to be not caused by any WorkPlace Software product or Partner hardware. 10 Current support charges are as follows POS Single User $150.00 per Calendar Year. POS Multi user $250.00 per Calendar year. Custom Business Programs - Negotiated with Client |
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